Frequently Asked Shopping Questions


Shopping

 

What is your return policy?

All Sales are Final and items are sold in ‘As-Is’ condition.  Please  measure and  examine your items carefully before purchasing.   We are selling items on behalf of another party, therefore, we do not accept returns.

 

Why are there multiple dates and prices on your tags?

In order to keep our inventory fresh and to sell items within the 120 day consignment period, we will progressively reduce our prices over time.  The price is reduced by 10% every 25 days.  The dates are marked on the tags to show the future markdown schedule.

 

Will you hold an item for me?

Due to the time sensitive nature of our pricing, we do not accept holds.

 

Can I purchase an item today for the next markdown price?

The current price on the tag is firm.  The new price is not valid until the store opens at 10:00am on the date of the markdown.  This policy is in fairness to all of our customers.  We always suggest that if you love it, buy it;  you  never know who else may be watching that item. Join our email list or follow us on Facebook to learn about sales and promotions.

 

Can I be called first on the markdown day?

The item will be sold on a first come, first served basis. In the event that multiple buyers are waiting for a markdown, the item will be sold to the first person who tells a Trading Places employee that they wish the purchase the item and submits payment.  Phone orders for markdown items will be not be accepted until 15 minutes after opening. This policy is in the interest of fairness, as priority will be given to those who make the effort to come in to the store.

 

Are the prices negotiable or will you contact the consignor with an offer?

Our prices are reduced by 10% every 25 days.  All prices and dates on the tags are firm and we are under contract with our consignors.  Out of fairness to all customers, we do not negotiate or contact the consignor with offers.

 

Is there a discount for buying multiple items?

Other furniture stores build in extra profit margin in their prices so they can offer you discounts to pressure you into buying additional pieces.  That is not our style at Trading Places. Everything is already priced at its lowest acceptable price, so you know you are getting a great deal whether you are buying one piece, or an entire houseful.

 

What forms of payment do you accept?

We accept cash, personal checks (with proper id), VISA and MasterCard.  We also have gift cards available.

 

Can I get a discount if I pay in cash?

We do not offer additional discounts for cash purchases.

 

Is everything in your store also in your online showroom?

Our goal is to have 100% of our items photographed and loaded to the website within 24 hours after they are priced and on the sales floor, however, many items sell so fast that they do not make it on to the website.

 

Do you offer delivery?  How much does it cost?

Yes.  We highly recommend that you use a professional mover to safely deliver your furniture to your home.  We are happy to help you make arrangements for delivery with a professional, bonded and insured moving company.

Rates are based on the size, scale and location of  the move and the amount of labor needed for the job.  Please contact the following companies for a quote:

American Delivery Express:     614-519-5804

Integrity Moving & Storage:    614-484-0049

 

If I pick-up, will you help load my items?

If you choose to move items on your own, please be advised that due to our insurance restrictions, our team members are not permitted to load items into your vehicle. We can provide rolling carts and sliders for you to use in transporting your items from the sales floor to your vehicle.

Safety is very important us and we recommend that you always bring adequate help with you.  We do not disassemble items, so be prepared with the proper tools.  In addition, remember to bring your own blankets, packing material, rope, or tie downs as we do not provide these items.

We are always happy to help you make arrangements for delivery by a professional, bonded and insured moving company.

 

If I buy something, can I pick it up later?  How long do I have?

Due to our limited storage area, we ask that you make arrangements to pick up your items as soon as possible. Items that are not picked up within 5 days will be charged $10 per day per item; furniture that is not picked up is subject to higher storage charges. Please note that items will remain on the showroom floor until they are picked up and Trading Places will not be responsible for any damage that may occur between the time the item is purchased and when it is picked up.  Reminder that All Sales are Final.

We are always happy to help you make arrangements for delivery and/or storage by a professional, bonded and insured moving company.